Safety
We are committed to ensuring our customers can travel in safety and providing a safe environment for employees to work. Safety underpins all our operational procedures with accountability for safety at every level of the organisation.
We ensure appropriate resources and support are provided to maintain high standards of safety, with monitoring and review systems and clear communication to reinforce its importance across the group.
The health and safety committee, chaired by group HR director Alison O'Connor, reviews and monitors safety performance and reports to the executive committee, which in turn reports to the main Board.
The managing director of each business is responsible for ensuring its health and safety plan complies with local legislation and is regularly reviewed and updated. Each business operates a safety management system and ensures risks to health and safety are identified, assessed and appropriately managed.
A European health and safety forum was set up in 2010 to formalise sharing best practice in safety management and reporting across the group.
Regular engineering maintenance and stringent safety checks underpin the reliability and mechanical safety of our vehicles.
Training and motivation for safety
At Arriva we reinforce our commitment to the safe operation of public transport with training and awareness campaigns for our employees and contractors which reflect changing technology and operating circumstances.
Standards of safety awareness are maintained through comprehensive training and inspection regimes. Training includes safety theory, vehicle safety maintenance, analysis of accident causes and driving regulations. Training courses include practical sessions so drivers can experience different road conditions and practice skid control, precise manoeuvring and emergency braking.
Safety training is an essential part of the Certificate of Professional Competence courses we run for bus drivers in the UK. Safety awareness posters designed by drivers have been used for driving and workplace safety campaigns.
Depot-based road safety groups take a proactive approach to safety issues, carrying out route risk assessments, and where appropriate, producing DVDs highlighting road safety hazards.
Protecting our passengers and employees
The fear of crime or anti-social behaviour is a real concern for some people, including those using public transport. Across the group, Arriva works to create a reassuring and safe environment for our passengers and employees.
We work with local and transport police forces, local authorities and other stakeholders on initiatives that both reduce crime and provide reassurance to customers.
Find out more about corporate responsibility at Arriva in our corporate brochure.
